AI chat assistant for HVAC companies

HVAC is the perfect chat business, for an uncomfortable reason: your customers contact you when something is broken and they're miserable. A dead AC in July doesn't wait for office hours — whoever responds first usually gets the job.

Where the money leaks today

The 9pm "my AC died" visitor calls, gets voicemail, and calls your competitor. The seasonal crush means daytime calls ring out too. And "how much is a service call?" — your most-asked question — eats staff time answering the same number all day.

The configuration that works for HVAC

An assistant answering the emergency at the moment it happens:

1. Services (booking setup): Diagnostic visit 45 min, Maintenance tune-up 60 min, Install consultation 30 min. Keep an "emergency" framing in the greeting, not a separate service — emergencies book the diagnostic.
2. The fee question, answered head-on (Q&A pair): "The diagnostic visit is $89, waived if you proceed with the repair." Publishing it in chat filters price-shoppers and books the serious ones.
3. Lead capture (setup) for the not-quite-ready: "Want a quote in writing? Drop your email." Quote-stage HVAC leads are worth hundreds — capture every one.
4. Seasonal greeting card: swap the teaser twice a year. Summer: "AC not keeping up? Same-day slots." Winter: "No heat? We answer at 2am."

What to measure after 30 days

Out-of-hours bookings (jobs that previously went to voicemail), the share of conversations asking the fee question (staff time returned), and leads captured at quote stage. For most HVAC shops any one of the three covers the Pro plan on its own.